Welcome to BD Hatbela. These Terms and Conditions govern your use of our website and services. By accessing or purchasing from BD Hatbela, you agree to the following terms. Please read them carefully before placing any order.

1. General Information

BD Hatbela is an online shopping platform based in Bangladesh. We provide a wide range of products, including daily essentials, fashion, electronics, household goods, and more. All purchases and transactions made through BD Hatbela are subject to these terms and Bangladeshi law.

2. Account and User Responsibilities

• You must provide accurate and complete information when creating an account or placing an order.

• You are responsible for maintaining the confidentiality of your account credentials.

• BD Hatbela reserves the right to suspend or delete any account found to be providing false information or violating our policies.

3. Product Information

• We make every effort to display accurate product descriptions, images, and prices.

• However, minor variations in color, size, or packaging may occur due to lighting or manufacturer updates.

• BD Hatbela is not responsible for any errors in product information provided by third-party suppliers.

4. Pricing and Payment

• All prices shown on BD Hatbela are in Bangladeshi Taka (BDT) and include applicable taxes where relevant.

• We accept Cash on Delivery, Bank Transfer, and Mobile Banking (bKash, Nagad, Rocket).

• Orders are processed only after payment confirmation or COD verification.

• BD Hatbela reserves the right to update product prices or promotional offers without prior notice.

5. Order Confirmation and Cancellation

• You will receive an order confirmation via email or SMS once your order is placed successfully.

• Orders can only be canceled before they are dispatched for delivery. Once shipped, cancellation will not be accepted.

• BD Hatbela reserves the right to cancel any order due to stock unavailability, pricing errors, or suspected fraud.

6. Delivery

• We deliver across Bangladesh through trusted courier partners.

• Delivery typically takes 3-7 business days, depending on your location.

• Delivery delays may occur due to unavoidable circumstances like weather or courier issues.

• Customers are responsible for providing the correct delivery address and contact details.

7. Exchange Policy

• BD Hatbela does not offer refunds, but customers may request an exchange within 7 days of delivery.

• Products eligible for exchange must be unused, in original packaging, and include all accessories or tags.

• Customers can select another product of equal or higher value. Lower-value exchanges are not allowed.

• Exchanges will not be accepted if the product shows signs of use, damage, or tampering after delivery.

8. Damaged or Incorrect Products

• If you receive a damaged or wrong item, please contact our support team within 48 hours of delivery.

• We will verify the issue and arrange for an exchange or replacement at no additional cost.

9. Liability

• BD Hatbela is not responsible for indirect or consequential losses, including delays, product misuse, or data errors.

• Our total liability for any claim shall not exceed the amount paid for the product in question.

10. Intellectual Property

• All content on BD Hatbela — including images, text, logos, and graphics — is owned or licensed by BD Hatbela.

• No part of the website may be copied, reproduced, or distributed without written permission.

11. Privacy and Data Protection

• We respect your privacy and protect your personal information according to our Privacy Policy.

• By using our website, you agree to our collection and use of your data as described there.

12. Amendments

BD Hatbela reserves the right to update or modify these Terms and Conditions at any time. All changes will take effect immediately upon posting on this page. Continued use of our website means you accept the revised terms.

13. Contact Information

For any questions or concerns about these Terms and Conditions, please contact us through the Contact Us page or via our customer support email or social media channels.